Dynamic PC Support Techician

Worldwide TechServices Open • Mechanicsville, VA

4d

About The Position

Worldwide TechServices is a global provider of technology services and solutions, headquartered in Billerica, Massachusetts. The Dynamic PC Support Technician performs tasks related to repairing a variety of client products and carries out basic and moderately complex troubleshooting for desktop and laptop computers. The role may also support desk-side applications and infrastructure. It involves interacting directly with clients to address technical issues in a timely and accurate manner.

Requirements

• Typically requires technical school certification or equivalent.
• Typically requires 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations and long distances; occasional overnight assignments in other geographies may be required.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver assigned service calls within each client’s established service level agreement.
• Meet customer service satisfaction criteria in established guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Complete real-time reporting of calls according to established policies and guidelines.
• Follow policies, guidelines, and documentation relating to service delivery for each client.
• Control assets and inventory by promptly turning around parts and equipment as required by client service agreements.
• Report all activity accurately and on time.
• Understand and follow safety policies and guidelines in daily work.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed