Duty Manager

Northland Properties•Irving, TX

11d

About The Position

The Sandman Hotel Group is seeking a dynamic Manager on Duty to join its team. The role directs and controls Front Office, Reservations, and Guest Activities in conjunction with the Front Office Manager, ensuring adherence to company standards, policies, and procedures. It supports guest service, departmental communication and objectives, occupancy and revenue planning, employee development, and response to hotel emergencies and safety situations. The position also performs front desk and administrative duties, including checking guests in and out, handling payments and inquiries, maintaining records and reports, and coordinating shift handovers.

Requirements

Previous hotel experience, specifically in the Rooms Division Department.
Demonstrated supervisory skills, good judgment, and common sense.
Computer literacy, including knowledge of a variety of software applications and Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time-management skills, with the ability to set priorities for self and others.
Must be legally entitled to work in the United States of America.

Responsibilities

Direct and control Front Office, Reservations, and Guest Activities in conjunction with the Front Office Manager, ensuring compliance with Sandman Hotel Group standards, policies, and procedures.
Keep personnel informed of department objectives and policies.
Prepare forecasts and work with Reservations, Front Office, and Sales to maximize occupancy, rate, and revenue.
Develop relationships with clients, returning guests, and group contacts to provide personalized guest service.
Support employee development and morale, and institute programs that promote the company philosophy within the Rooms Division.
Take a supervisory role in hotel emergencies and safety situations.
Manage administrative duties specified by the company.
Check guests in and out; issue room keys and guest materials; answer questions and arrange transportation.
Compute bills, collect payments, and make change.
Run computer reports for management, print updated in-house, arrival, departure, and room-status reports every two hours, and check unresolved departures.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with the departing shift.
Ensure the front desk is stocked with items guests may need before housekeeping leaves for the day; complete welcome calls and keep the front desk clean and tidy.
Respond to telephone, email, and in-person inquiries, and refer inquiries to appropriate individuals, divisions, or departments.
Present a positive and professional image to visitors, suppliers, clients, and others, and provide staff or clients with information about special activities.

Benefits

Free parking.
Discounted hotel stays for team members and family and friends rates.
Ongoing employee events, incentives, and recognition.
Growth opportunities and career advancement from within.
Dedicated training program.
Employee Assistance Program providing free mental health support and legal and financial counseling.
Referral rewards for referring a friend or family member.
Preferred rates for Dallas Stars NHL games.
Group life insurance, extended health, dental, and vision care.
Complimentary stays.
Milestone rewards.