Duty Manager

PrimeFlight Aviation Services • Saint Louis, MO

11d

About The Position

The Duty Manager oversees day-to-day airport operations during assigned shifts, supporting a smooth, efficient, and safe experience for passengers, staff, and airline partners. The role involves coordinating with airport departments and external partners, managing operational issues and emergencies, and making real-time decisions to maintain operational flow and safety. The Duty Manager also monitors compliance with aviation regulations and company policies, leads and supports operational staff, and works to maintain a high level of customer service and operational excellence.

The position requires five years of transportation or aviation operations experience, knowledge of the aviation industry, effective communication in English, and the ability to use electronic devices and access information in print and electronically. Candidates must be at least 18, eligible to work in the United States, hold a valid state-issued driver’s license with an acceptable driving record, pass a background check and drug screen, and be eligible to obtain applicable credentials and clearances. Since airlines operate 24/7, team members must be flexible to work various shifts, including nights, weekends, and holidays.

The role may involve lifting up to 70 pounds, prolonged standing and walking indoors or outdoors, reaching, grasping, pushing, pulling, bending, stretching, squatting, and kneeling. It may also involve repetitive arm, wrist, hand, or finger movements and exposure to moderate or high noise levels. The role requires the ability to hear spoken communication and audible alarms, as well as specified close, distance, peripheral, and depth vision and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

• Be 18 years of age or older.
• Be eligible to work in the United States.
• Have a valid state-issued driver’s license with an acceptable driving record.
• Have five years of transportation or aviation operations experience.
• Have knowledge of the aviation industry.
• Communicate effectively in English in reading, writing, and speaking.
• Be able to access and interpret information in print and electronically, including using iPads/tablets, computers, and mobile devices.
• Effectively communicate with colleagues and clients in person and through electronic means.
• Pass a background check and drug screen.
• Be eligible to acquire applicable credentials and clearances, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials as applicable.
• Be flexible to work various shifts, including nights, weekends, and holidays.
• Be able to perform the essential requirements satisfactorily; reasonable accommodation may be made for individuals with disabilities.

Responsibilities

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures.
• Coordinate with departments including security, customer service, and maintenance to support seamless operations.
• Respond to and manage operational emergencies and unusual situations.
• Ensure compliance with aviation regulations and company policies.
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery.
• Address and resolve customer complaints and operational issues in a timely manner.
• Supervise, guide, and support operational staff, providing leadership and direction.
• Communicate effectively with airline representatives, ground handlers, and airport authorities.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed