Duty Manager

Sandman Hotel Group•Irving, TX

10d

About The Position

The Sandman Hotel Group is seeking a dynamic Duty Manager to support hotel operations and deliver personalized guest service. The role directs and controls Front Office, Reservations, and Guest Activities in conjunction with the Front Office Manager, while ensuring compliance with company standards, policies, and procedures. The Duty Manager keeps personnel informed of department objectives and policies, prepares forecasts, and works with Reservations, Front Office, and Sales to maximize occupancy, rates, and revenue. The role also develops relationships with clients, returning guests, and group contacts; supports employee development and morale in the Rooms Division; responds in a supervisory capacity to hotel emergencies and safety situations; and performs administrative duties specified by the company. Front desk duties include checking guests in and out, issuing room keys and guest materials, answering questions, arranging transportation, processing bills and payments, and running computer reports for management. The Duty Manager verifies cash, shift activity, keys, gift certificates, and wireless internet cards during shift handover; prints updated hotel status reports every two hours; checks unresolved departures; stocks and maintains the front desk; and completes welcome calls. The position also responds to telephone, email, and in-person inquiries, directs inquiries to the appropriate department, presents a professional image, and shares information about special activities. The company describes itself as family owned and operated and says it aims to create memorable experiences. It emphasizes customer service, teamwork, professionalism, strong work ethics, and results. Applicants must be legally entitled to work in the United States. The Sandman Hotel Group is an equal opportunity, affirmative action employer.

Requirements

Previous hotel experience, specifically in the Rooms Division Department.
Demonstrated supervisory skills, good judgment, and common sense.
Computer literacy and knowledge of a variety of software applications, including Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time-management skills, with the ability to set priorities for self and others.
Must be legally entitled to work in the United States.

Responsibilities

Direct and control Front Office, Reservations, and Guest Activities in conjunction with the Front Office Manager, ensuring adherence to company standards, policies, and procedures.
Keep personnel informed of department objectives and policies.
Prepare necessary forecasts and work with Reservations, Front Office, and Sales to maximize occupancy, rate, and revenue.
Develop relationships with clients, returning guests, and group contacts to provide personalized guest service.
Support employee development and morale and promote the company philosophy within the Rooms Division.
Take a supervisory role in hotel emergencies and safety situations.
Manage administrative duties specified by the company.
Check guests in and out; issue room keys and guest materials; answer questions and arrange transportation.
Compute guest bills, collect payment, and make change.
Run computer reports for management.
Verify cash, shift activity, keys, gift certificates, and wireless internet cards during shift handover.
Print updated in-house, arrival, departure, and room status reports every two hours.
Check unresolved departures and ensure the front desk is stocked with items guests may require before housekeeping leaves for the day.
Complete welcome calls and keep the front desk area clean and tidy.
Respond to telephone, email, and in-person inquiries and refer inquiries to the appropriate individuals, divisions, or departments.
Present a positive and professional image to visitors, suppliers, inquirers, and other contacts.
Provide staff and/or clients with information about special activities.

Benefits

Free parking.
Discounted hotel stays and family and friends rates.
Ongoing employee events, incentives, and recognition.
Growth opportunities and career advancement from within.
Dedicated training program.
Employee Assistance Program with free mental health support and legal and financial counselling.
Referral rewards for referring a friend or family member.
Preferred rates for Dallas Stars NHL games.
Group life insurance and extended health, dental, and vision care.
Complimentary stays.
Milestone rewards.