Dunkin' Shift Leader- Modern Travel Centers, Binghamton, NY
BLH Management Group, LLC•Binghamton, NY
•$18 - $19•Onsite
About The Position
The Dunkin’ Team Leader assists with operations of a Dunkin’ restaurant within a fast-paced café and drive-thru in a multi-concept travel center. The role focuses on excellent guest service, execution of brand standards, and supporting fellow team members in a high-volume setting with peak rush periods. The Team Leader is expected to multitask and maintain a calm, solutions-focused approach while modeling the company’s values and creating positive experiences for guests and team members.
Requirements
- Works well with others in a fast-paced team environment.
- Willingness to learn and adapt.
- Basic computer skills.
- Fluency in spoken and written English or the local language in which the employee serves.
Nice To Haves
- Previous quick-service restaurant (QSR) experience preferred.
Responsibilities
- Greet and engage guests, recover from service issues, and encourage friendly upselling.
- Open and close the restaurant.
- Uphold and model food-safety practices.
- Coach teammates and ensure orders are accurate.
- Control the pace of the shift and resolve guest concerns.
- Train and mentor teammates and provide feedback.
- Maintain a positive and energetic shift.
Benefits
- Career advancement opportunities; the company promotes from within.
- Medical benefits for full-time team members.
- 401(k) retirement plan.
- Flexible scheduling.
- Teammate Assistance Fund.
- Competitive compensation.
- Supportive, energetic work environment.
- Strong and inclusive company culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
