Dunkin Team Leader
About The Position
Dunkin' is seeking a Shift Leader to guide crew members and help deliver a positive guest experience in a fast-paced, customer-focused restaurant environment. The role involves coaching and coordinating the team, maintaining operational standards, and supporting guest service, quality, cleanliness, food safety, and restaurant security. Shift Leaders also help manage labor and food costs and carry out marketing initiatives. Training programs, including ServSafe certification, are provided. The restaurant is independently owned and operated by a Dunkin' franchisee, which is the employer and sets its own wage and benefit programs.
Requirements
- Strong communication skills and effective math and writing skills.
- At least 18 years of age.
- Fluent in English.
- Ability to pass a background check and drug test.
- Flexibility to work various shifts as required.
- Energetic leadership and ability to inspire teams and deliver exceptional guest experiences.
Nice To Haves
- Experience in restaurant, retail, or supervisory roles is preferred.
Responsibilities
- Inspire, coach, and support crew members and contribute to their development.
- Lead by example in providing excellent guest service.
- Drive operational standards and efficiency.
- Coordinate team dynamics to support smooth operations and a positive work environment.
- Participate in training programs, including ServSafe certification.
- Communicate shift responsibilities, provide feedback, and recognize crew members' achievements.
- Deploy team members effectively to meet guest needs and maintain service standards.
- Assist with training crew members according to directions from the Restaurant Manager or Assistant Manager.
- Set clear shift goals and hold team members accountable.
- Maintain a sense of urgency in meeting guest needs and resolving issues.
- Ensure quality, service, and cleanliness standards are consistently met.
- Oversee execution of restaurant standards and marketing initiatives to manage labor and food costs.
- Ensure compliance with cleanliness, food safety, and restaurant security policies.
- Perform other duties as assigned.
Benefits
- Weekly paychecks.
- Paid time off.
- Career advancement and development opportunities.
- 401(k) with a 6% company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
