Dual Rate Poker Supervisor (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

About The Position

The Dual Rate Poker Supervisor implements and ensures compliance with approved procedures, trains and supervises employees, and monitors their performance to support smooth and efficient gaming during a shift. The role is responsible for protecting Horseshoe assets in assigned areas and for supervising an assigned number of poker tables and dealers. The supervisor supports guest relations, helps answer questions and resolve disputes, and ensures fills and credits are handled according to policy. The role also involves training and developing table games personnel, promoting a respectful and positive workplace, and maintaining Horseshoe courtesy guidelines. Direct supervisory duties include oversight of assigned dealers. Signatory authority covers orders and slips for fills and credits, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, and beverage.

Requirements

Must possess or be able to obtain a valid Non-Key Louisiana Gaming License.
Must have game knowledge or experience in at least two pit games.
Must be able to maneuver between poker tables and reach, pull, bend, crouch, and kneel around poker tables and the poker bank.
Must be able to lift up to 30 pounds.
Must be able to respond to visual and aural cues.
Must present a well-groomed appearance.
Must be able to read, write, speak, and understand English.
Must tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
Must be able to work at a fast pace and in stressful situations.
Must be able to work any day of the week and any shift.

Nice To Haves

Basic knowledge of a casino credit system.
Previous experience in a leadership position.

Responsibilities

Implement and ensure compliance with company policies, procedures, and gaming regulatory requirements.
Safeguard casino assets.
Supervise the operation of assigned tables and dealers.
Train table games personnel, monitor employee performance, and ensure their equitable treatment.
Ensure fills and credits are handled according to policy.
Promote outstanding guest relations, answer questions, and help resolve disputes.
Encourage a fun atmosphere for casino guests.
Model mutual respect, dignity, and integrity among associates.
Encourage associates to share ideas, discuss concerns, and resolve disputes.
Retain associates through involvement in their training and development.
Support and maintain Horseshoe courtesy guidelines.
Exercise signatory authority for fills and credits, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, and beverage.
Perform other duties as assigned.