Dual Rate Poker Supervisor (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

About The Position

The Dual Rate Poker Supervisor implements and ensures compliance with approved procedures, trains and supervises employees, and monitors performance to support smooth and efficient gaming during the shift. The role is responsible for protecting Horseshoe assets within assigned areas and directly supervises an assigned number of dealers and tables. It includes training and equitable treatment of table games personnel, overseeing fills and credits, promoting guest relations, and assisting with questions or disputes. The supervisor also encourages a respectful and supportive work environment, supports associate development and Horseshoe courtesy guidelines, and performs other duties as assigned. The position requires a valid or obtainable Non-Key Louisiana Gaming License. The supervisor must be able to work any day of the week and any shift, and must tolerate a casino environment with secondhand smoke, high noise levels, bright lights, and dust. Physical requirements include maneuvering around poker tables and reaching, pulling, bending, crouching, kneeling, and lifting up to 30 pounds.

Requirements

Must possess or be able to obtain a valid Non-Key Louisiana Gaming License.
Game knowledge or experience in at least two pit games is required.
Must be able to read, write, speak, and understand English.
Must be able to work any day of the week and any shift.
Must be able to work at a fast pace and in stressful situations.
Must be able to respond to visual and aural cues.
Must present a well-groomed appearance.
Must tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
Must be able to maneuver between poker tables and reach, pull, bend, crouch, and kneel around poker tables and the poker bank.
Must be able to lift up to 30 pounds.

Nice To Haves

Basic knowledge of a casino credit system is beneficial.
Previous experience in a leadership position is preferred.

Responsibilities

Implement and ensure compliance with approved procedures, company policies, and gaming regulatory requirements.
Safeguard casino assets within assigned areas.
Supervise assigned tables and dealers and monitor employee performance to support efficient gaming during the shift.
Train and ensure equitable treatment of table games personnel.
Ensure fills and credits are handled according to policy.
Promote outstanding guest relations and assist with questions or dispute resolution.
Encourage a fun atmosphere for casino guests and promote mutual respect, dignity, and integrity among associates.
Encourage associates to share ideas, discuss concerns, and resolve disputes.
Support associate retention through involvement in training and development.
Support and maintain Horseshoe courtesy guidelines.
Exercise signatory authority for fills and credits, fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, and beverage.
Perform other duties as assigned.