Dual Rate Poker Supervisor Full-Time

Granite State Gaming & Hospitality•Rochester, NH

About The Position

This is a full-time dual-rate position working as both a Poker Supervisor and Poker Dealer. Poker Supervisors oversee assigned poker games and help maintain a safe, secure, and enjoyable gaming environment. The role includes greeting and seating guests, supervising games, dealing poker games as assigned, and providing exceptional guest service.

Requirements

Minimum of 3 years of experience as a Poker Dealer.
Knowledge of casino games, rules, and procedures.
Ability to work independently while maintaining high performance standards.
Ability to complete tasks efficiently and accurately.
Commitment to teamwork, accountability, and guest satisfaction.
Strong communication, listening, and interpersonal skills.
Ability to multitask and stay organized during busy periods.
Problem-solving and critical-thinking skills.
Cultural awareness and sensitivity when interacting with guests.
Strong math skills to calculate odds, probabilities, and payouts.
Manual dexterity to handle cards, chips, and equipment with precision.
A team-oriented mindset with a commitment to integrity and fairness.
Basic computer skills.

Nice To Haves

Poker Atlas knowledge.

Responsibilities

Provide exceptional guest service while maintaining a positive and professional attitude.
Greet, seat, and engage players in a friendly, entertaining manner.
Explain game rules and maintain a lively poker room atmosphere.
Oversee poker games to ensure compliance with policies, procedures, and internal controls.
Communicate effectively with the Poker Room Manager to support smooth operations.
Open and close games efficiently as needed.
Facilitate chip and currency exchanges and support dealers with required tools.
Deal and manage poker games according to established rules when required.
Make sound, timely decisions, especially in high-pressure situations.
Coach team members, conduct performance evaluations, and foster growth.
Complete required documentation accurately and on time.
Perform other duties as assigned.