Dual-Rate Dealer

PENN Entertainment • Vicksburg, MS

16h

About The Position

The Dual-Rate Dealer provides fast, flawless, personalized service to players while dealing assigned games according to established procedures. The role requires knowledge of game procedures and protection, accurate and timely payouts, and compliance with company, departmental, state gaming, and internal control requirements. The dealer also helps guests with gaming-related information and maintains familiarity with other property gaming, entertainment, and service activities to support a positive guest experience. The position requires the ability to work any shift or hours, including nights, weekends, holidays, and overtime. Starting pay is $4.25 per hour, based on experience. Initial salary placement depends on relevant knowledge, skills, and experience. Benefits may vary by position and can include day-one medical coverage, 401(k) matching, an annual performance bonus, wellness programs, and paid time off earned under local policy.

Requirements

• High school diploma or equivalent.
• Completion of Dealers School or six months of dealer experience with at least two high-volume main games, such as Blackjack, Craps, or Roulette.
• Strong verbal communication skills and fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Knowledge of applicable state gaming laws and regulations.
• Excellent customer service and interpersonal skills.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Ability to collaborate and communicate effectively with team members at all organizational levels.
• Highly organized and detail oriented.
• Ability to add, subtract, multiply, and divide accurately to figure payoffs.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

Responsibilities

• Follow departmental and property policies and procedures for guest service.
• Acknowledge, greet, and converse with guests in English; offer assistance and information to people showing an interest in gaming.
• Provide fast, flawless, personalized service and build and maintain rapport with guests.
• Maintain knowledge of all aspects of the games dealt.
• Comply with company and departmental policies and procedures, state gaming regulations, and internal controls.
• Conduct assigned games according to procedure and ensure appropriate game protection and pace.
• Learn about the property's other gaming, entertainment, and service activities to provide accurate information and enhance the guest experience.
• Ensure payouts are made quickly and accurately.
• Fill and credit tables by verifying cheques.
• Open and close tables according to established guidelines and procedures.
• Perform other related and compatible duties as assigned.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED