Dual Rate Dealer

L'auberge Casino Resort Lake Charles • Lake Charles, LA

4h

About The Position

The Dual Rate Dealer provides fast, flawless, personalized service to players while conducting assigned games according to established procedures. The role requires maintaining knowledge of the games dealt, protecting game integrity, managing game pace, and ensuring payouts are made quickly and accurately. The dealer also verifies cheques when filling and crediting tables, opens and closes tables according to guidelines, and maintains confidentiality in company matters.

The position also involves building rapport with guests and learning about the property’s other gaming, entertainment, and service activities to provide accurate information and improve the guest experience. Team members must follow company and departmental policies, State Gaming Regulations, and internal controls.

Requirements

• High school diploma or equivalent.
• Completion of Dealers School or six months of experience as a dealer with at least two high-volume main games, such as Blackjack, Craps, or Roulette.
• Strong verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Knowledge of applicable state gaming laws and regulations.
• Excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented.
• Ability to add, subtract, multiply, and divide accurately to figure payoffs.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

Responsibilities

• Provide fast, flawless, personalized service to players.
• Build and maintain rapport with guests.
• Maintain knowledge of all aspects of the games dealt.
• Comply with company and departmental policies and procedures, State Gaming Regulations, and internal controls.
• Conduct assigned games according to procedure.
• Ensure appropriate game protection and game pace for all players.
• Learn about the property’s other gaming, entertainment, and service activities to provide accurate information and enhance the guest experience.
• Ensure payouts are made quickly and accurately.
• Fill and credit tables by verifying cheques.
• Open and close tables according to established guidelines and procedures.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and support to expand career possibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED