Dual Rate Dealer Floor Supervisor - Poker Room

Tioga Downs • Nichols, NY

17h • $13 - $20 • Onsite

About The Position

This role combines the excitement of dealing with the opportunity to lead, support the team, and help create an exceptional gaming experience for every guest. If you thrive in a fast-paced environment, enjoy working with people, and have a passion for poker and leadership, we'd love to meet you. As a Dual Rate Dealer/Floor Supervisor, you'll split your time between dealing Poker games and supporting daily Poker Room operations.

Requirements

• High School Diploma or GED required.
• Successful completion of dealer school or at least 6 months of Poker dealing experience in a licensed commercial casino.
• Strong Poker dealing skills and knowledge of game procedures.
• Excellent communication and customer service skills.
• Ability to remain calm, professional, and focused in a fast-paced environment.
• Strong attention to detail, integrity, and commitment to game security.

Nice To Haves

• Leadership experience or supervisory experience is a plus.

Responsibilities

• Deal Poker games accurately, efficiently, and professionally.
• Create a fun, welcoming, and engaging experience for guests.
• Accept wagers, pay winning hands, and handle gaming chips and cash accurately.
• Explain game rules and answer guest questions with confidence.
• Protect the integrity of every game by maintaining awareness of the table and reporting suspicious activity.
• Inspect cards and gaming equipment to ensure compliance with gaming standards.
• Follow all gaming procedures, internal controls, and federal, state, and regulatory requirements.
• Support the daily operation of the Poker Room and assist in supervising table activity.
• Ensure games run smoothly, fairly, and efficiently.
• Resolve guest concerns professionally and promptly.
• Mentor and support dealers while promoting outstanding customer service.
• Verify fills, credits, and required gaming documentation.
• Help maintain compliance with all company policies, internal controls, and gaming regulations.
• Promote a positive, team-oriented work environment while protecting company assets.

Benefits

• Employee-only daycare open 7 days a week from 7:00 AM to 11:00 PM at discounted rates (subsidies may be available)
• Generous 401(k) with 100% immediate vesting
• Medical, Dental, Vision, and Life Insurance for full-time employees
• Paid Time Off, Sick Time, and Holiday Pay
• Tuition Reimbursement for eligible employees
• Employee discounts on hotel stays, restaurants, spa services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED