Dual Front Desk/Guest Services - Hotel Goodwin & Ironworks Hotel

Geronimo Hospitality Group • Beloit, WI

19h • Onsite

About The Position

Geronimo Hospitality Group is hiring a part-time Dual Front Desk/Guest Services team member for Hotel Goodwin and Ironworks Hotel. The role supports guest services in hotel lobby or reception areas and helps ensure guests have a positive, memorable experience. The work is varied and offers flexible hours and opportunities to meet many people. The position may involve irregular hours, including late nights, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and a professional attitude.
• Effective conflict management and decision-making abilities.
• Ability to use a variety of computer applications.
• U.S. work authorization is required.
• Availability for irregular hours, including late nights, weekends, and holidays.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Process guest arrivals and departures, including necessary payments.
• Handle and coordinate room assignments and pre-arrivals.
• Address guests’ concerns.
• Refer guests to services and respond to requests for information.
• Handle and store luggage.
• Assist with the check-in and check-out of groups and tours.
• Assist other departments as required.
• Perform other duties as assigned.

Benefits

• Employee discounts
• Paid time off
• Training and development opportunities
• 401(k)
• Medical benefits
• 24/7 online care
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED