Dual Guest Services Supervisor - Hotel Goodwin & Ironworks Hotel

Geronimo Hospitality Group•Beloit, WI

17h

About The Position

The Dual Guest Services Supervisor oversees Front Desk functions at Hotel Goodwin and Ironworks Hotel, including scheduling, training, and special projects. The role supports a high-quality guest experience by ensuring courteous and efficient service, maintaining guest and corporate account relationships, and applying hotel standards and procedures consistently. Responsibilities also include handling cash and payment transactions, managing office equipment and supplies, maintaining reservations to maximize bookings and revenue, and coordinating with other hotel departments. The supervisor schedules labor according to anticipated business needs and labor cost objectives, and administers consistent corrective action in accordance with company policies.

Requirements

High school diploma or equivalent.
At least 1 year of hotel experience.
Computer skills, including Microsoft Office.
U.S. work authorization required.

Nice To Haves

College degree preferred.
Supervisor experience preferred.
Knowledge of Opera PMS preferred.

Responsibilities

Ensure guests are treated efficiently and courteously and that hotel standards are applied.
Manage guest service enrichment and service recovery.
Maintain positive relationships with repeat guests and corporate accounts.
Assist with inspections of hotel property to ensure cleanliness and maintenance standards are met.
Order and maintain office supplies.
Maintain a neat, clean, professional appearance.
Ensure customer satisfaction standards are met and policies and procedures are applied consistently.
Create training programs and oversee training.
Maintain the company’s progressive discipline program and organized associate files in conjunction with Human Resources.
Maintain reservations to maximize bookings and revenue in accordance with hotel standards.
Coordinate activities with other hotel departments to improve communication and guest satisfaction.
Schedule labor based on anticipated business activity, staffing needs, and labor cost objectives.
Administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
Manage computers, computer systems, and office equipment.
Handle cash, checks, and credit card transactions, including deposits and audits.
Oversee Front Desk functions, including scheduling, training, and special projects.