DT Associate Infrastructure Site Lead (Onsite)

RTX•East Hartford, CT

12d•Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. We have an exciting opportunity with our Pratt & Whitney Digital Technology (DT) team as a DT Associate Infrastructure Site Lead. The position will be based onsite at our facilities in East Hartford, Connecticut.

Requirements

Bachelor’s Degree in Information Technology or Information Technology Service Management, with 8+ years of experience in Infrastructure Support; OR an Advanced degree with 5+ years of experience in Infrastructure Support; OR an Associated Degree and 10+ years of experience in Infrastructure Support; OR in lieu of a degree, 12+ years of prior relevant experience.
Experienced in skills and technologies outlined in the "What You Will Do" section above.
Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Nice To Haves

Working knowledge of ServiceNow or other similar Service Desk tools.
Experience within an aerospace manufacturing environment.
Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.
Excellent customer service skills required providing a high level of service to satisfy/fulfill internal or external needs accurately in a timely manner.
Ability to communicate business needs and interpret high level business requirements, and liaise between business customers, technology teams and support teams.
Experience generating documentation, standard work policies and procedures.
Willingness to learn new technologies & take on new projects to grow experience.
Ability to work in a high energy, fast paced environment, able to adapt to changing business needs.
Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.
Strong analytical skills, demonstrated organizational and leadership skills, examples of effective teamwork, a track record of consistently meeting deadlines and due dates.
Superb communication skills, written and verbal, with ability communicate in a clear and concise manner across various levels of the organization.
Six-Sigma, Process Improvement, Achieving Competitive Excellence (ACE) or CORE Associate Certification is preferred along with a proven track record of cost savings and continuous improvement accomplishments.
Executive presentation experience and comfortable interacting with senior executive leadership.
Lead, facilitate and manage change effectively.

Responsibilities

Assist the Infrastructure Site lead and serve as a point of contact for infrastructure-related services.
Lead at a site level, from site specific to enterprise led initiatives and will require collaboration with local management, vendors, and other Digital Technology teams.
Be responsible for all IT Infrastructure components at the site; including but not limited to desktops, servers, storage, WAN, LAN and wireless LAN.
Work with and lead approved vendors to deliver world-class infrastructure services to all employees & contractors at the site.
Deliver local infrastructure projects on time and on budget.
Ensure that site infrastructure complies with laws, industry best practices, Raytheon Technologies and Pratt & Whitney policies, and architectural standards.
Fully document all work performed.
Facilitate local audits and ensure corrective actions are completed on time.
Work with business partners to design specific solutions that meet the needs of the local business.
Act as an escalation point for any infrastructure issues.
Provide in-depth root cause analysis when necessary.
Perform other duties and special projects as required.
Collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization is essential.
DT advocate / champion / coordinator for enterprise infrastructure initiatives/deployments (Zoom, O365, AD Rollouts, etc).
Sponsor & oversight of local DT contractors.