DSW Associate Store Manager

Designer Brands•Santa Rosa, CA

About The Position

The Associate Store Manager supports and performs store management functions involving customer service, merchandising, omni activities, and inventory actions to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects. Responsibilities include supporting store opening and closing. The position helps deliver a positive customer experience by modeling and coaching customer experience behaviors, responding promptly to customer and associate feedback, maintaining store standards, and ensuring daily tasks are completed. It supports sales and operational results by reviewing performance metrics, communicating progress, using inventory reports to improve productivity and merchandise presentation, and overseeing inventory and omni processes. The Associate Store Manager helps maintain a safe store, ensures equipment issues are reported, supports associate timekeeping and labor deliverables, and assists with associate relations matters. The role also supports team development through training, coaching, feedback, recognition, recruiting, interviewing, and onboarding. It may perform or delegate other store associate duties and other tasks assigned by the Store Manager or Co-Manager.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback and help ensure customers have a positive experience.
Maintain DSW store standards, including cleaning, recovery, maintenance, and daily opening and closing tasks.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to improve productivity, increase sales, and optimize merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities such as freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support the Store Manager with scheduling, forecasting, payroll management, and other associate timekeeping activities.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties in the store and perform other duties assigned by the Store Manager and/or Co-Manager.