DSW Associate Store Manager

Designer Brands Inc.•Hillsboro, MO

About The Position

The Associate Store Manager supports and performs store operations alongside store management, including customer service, merchandising, omnichannel activities, and inventory-related actions to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects. Responsibilities also include supporting store opening and closing. The Associate Store Manager helps deliver a positive customer experience by modeling and coaching customer experience behaviors, maintaining store standards, and responding promptly to customer and associate feedback. The role communicates and follows up on daily, weekly, and monthly plans and goals; supports merchandise productivity and presentation; and ensures execution of inventory and omnichannel processes. The position also helps maintain a safe store, supports equipment checks, associate timekeeping and labor deliverables, and escalates associate relations matters to the Store Manager. It contributes to team development through recognition, training, coaching, feedback, motivation, recruiting, interviewing, and onboarding. The role may also perform other store associate duties and assigned tasks.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs to support store operations.
Help ensure a safe environment for customers and associates.
Report equipment issues to the Store Manager and help ensure equipment is in good operating condition and checked regularly.
Ensure associates are equipped to resolve customer concerns and know when to escalate matters to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters, provide performance feedback, and communicate associate relations issues for follow-up.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.