DSW Associate Store Manager

Designer Brands•Citrus Heights, CA

19d

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omnichannel activities, and inventory operations to drive sales and results. The role partners with the management team to understand store priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects. Responsibilities also include supporting store opening and closing activities. The Associate Store Manager helps deliver a positive, consistent customer experience by modeling and coaching customer-focused behaviors, maintaining store standards, and responding promptly to customer and associate requests. The role reviews and communicates progress toward store goals, uses inventory reports to improve productivity and merchandising, and supports inventory and omnichannel processes. The position supports the Store Manager with associate scheduling, forecasting, payroll, associate relations, recruiting, onboarding, training, coaching, and performance feedback. It also helps maintain a safe store environment, recognizes and motivates the team, and may perform other associate duties as needed.

Requirements

At least 2 years of management experience.
High school graduation or equivalent.
Excellent customer service skills, demonstrated through professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to support store goals and KPIs.
Respond promptly to customer and associate requests and feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure daily, weekly, and monthly tasks are completed.
Review, understand, and clearly communicate progress toward metric-based goals.
Use inventory reports to increase sales, improve productivity, and support merchandise presentations on the sales floor.
Ensure execution of audits, donations, transfers, mismates, damages, and related processes.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support associate timekeeping activities, including scheduling, forecasting, and payroll management, to meet store labor deliverables.
Support the Store Manager in resolving associate relations matters and provide associate performance feedback and issue updates.
Recognize team members using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.