DSW Associate Store Manager

Designer Brands Inc.•Citrus Heights, CA

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects. The position also includes opening and closing the store. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests, maintains store standards, communicates action plans, and reviews progress toward metric-based goals. The role supports sales through inventory reports and merchandise presentation, and ensures execution of processes such as audits, donations, transfers, mismates, and damages. The position sets expectations for inventory and omni activities, including freight receipt, product placement, markdowns, mark out of stock, Charge/Send, and Buy Online Pick Up In Store. It supports store safety, equipment checks, labor deliverables, timekeeping, scheduling, forecasting, payroll management, and associate relations. The role also supports recruiting, onboarding, training, coaching, feedback, team motivation, and recognition, and may perform other store duties as assigned.

Requirements

At least 2 years of management experience.
High school graduation or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to meet store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals.
Use inventory reports to increase sales, improve productivity, and support merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates; report equipment issues to the Store Manager and ensure equipment is checked regularly.
Ensure associates can resolve customer concerns and know when to escalate issues to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, payroll management, and other labor deliverables.
Support the Store Manager in resolving associate relations matters; provide performance feedback and communicate associate relations issues for follow-up.
Recognize store team members using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.