DSW Associate Store Manager

Designer Brands Inc.•Downey, CA

13d

About The Position

The Associate Store Manager supports and performs store management functions alongside the store management team, including customer service, merchandising, omnichannel activities, and inventory-related actions that drive sales and results. The role partners with the management team to understand daily, weekly, and monthly priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and assigned projects. It also supports store service levels, including opening and closing the store. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests, maintains store standards, and helps ensure daily tasks and customer service goals are met. The role supports sales and operational performance by reviewing metrics, using inventory reports to improve productivity and merchandise presentations, and executing inventory and omnichannel processes. It also helps maintain a safe store, supports labor and timekeeping activities, contributes to associate relations and performance feedback, and develops the team through training, coaching, recognition, recruiting, and onboarding.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, productivity, and the effectiveness of merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Ensure associates can resolve customer concerns and know when to escalate them to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties and other duties assigned by the Store Manager and/or Co-Manager.