DSW Associate Store Manager

Designer Brands Inc.•Eugene, OR

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory actions to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects. The position also supports opening and closing the store. The Associate Store Manager helps elevate the customer experience by modeling and coaching customer-focused behaviors, responding promptly to customer and associate feedback, maintaining store standards, and ensuring daily opening and closing tasks are completed. The role communicates and reviews action plans and performance against store goals and key performance indicators. The position supports sales and operational execution by using inventory reports to improve productivity and merchandising, overseeing inventory and omni activities, and ensuring processes such as audits, donations, transfers, mismates, damages, freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS are carried out. It also supports store safety, equipment maintenance reporting, labor deliverables, associate relations, recruiting, onboarding, training, coaching, and team recognition. The role may perform other associate duties and other tasks assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associate behaviors to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals.
Use inventory reports to increase sales through productivity and merchandise presentations.
Ensure execution of audits, donations, transfers, mismates, damages, and related processes.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations for, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations for, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates.
Report equipment issues to the Store Manager and help ensure equipment is in good operating condition and checked regularly.
Equip associates to resolve customer concerns and identify issues that should be escalated to the Store Manager.
Support associate timekeeping and store labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and communicate performance feedback and associate relations issues.
Recognize the store team using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.