DSW Associate Store Manager

Designer Brands Inc.•Santa Rosa, CA

About The Position

The DSW Associate Store Manager supports and performs store-management functions alongside the management team, including customer service, merchandising, omni activities, inventory-related actions, and activities that drive sales and results. The role partners with store management to understand daily, weekly, and monthly priorities and participates in merchandise placement, fulfillment, store recovery, monitoring associate compliance with company policies and procedures, Asset Protection standards, and assigned projects. Responsibilities include supporting service levels and opening and closing the store. The Associate Store Manager helps create positive customer experiences by modeling and coaching Customer Experience Leader behaviors, responding promptly to customer and associate requests or feedback, and maintaining store standards. The role supports execution of inventory and omni processes, communicates progress toward metric-based goals, assists with store labor and associate relations matters, and helps develop, recognize, recruit, and onboard the store team.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, demonstrated through professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and Key Performance Indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure daily, weekly, and monthly tasks are completed.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales and maximize productivity and merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, damages, and similar activities.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs to support store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager after checking equipment condition regularly.
Equip associates to resolve customer concerns and identify when to escalate issues to the Store Manager.
Support the Store Manager with associate timekeeping activities, including scheduling, forecasting, and payroll management, to meet store labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support store-team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.