DSW Associate Store Manager

Designer Brands Inc.•Stoughton, MA

22d•Onsite

About The Position

The DSW Associate Store Manager supports and performs store-management functions alongside the store management team, including customer service, merchandising, omnichannel activities, and inventory-related actions to drive sales and results. The role partners with management to understand daily, weekly, and monthly priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects that support service levels, including opening and closing the store. The Associate Store Manager helps deliver a personalized and consistent customer experience by modeling and coaching Customer Experience Leader behaviors, responding promptly to customer and associate feedback, maintaining store standards, and communicating progress toward metric-based goals. The role supports inventory and omnichannel processes, store safety and equipment readiness, associate timekeeping and labor activities, associate relations, team development, recruiting, interviewing, and onboarding. It may also perform other store-associate duties as needed.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a brisk pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and Key Performance Indicators.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, productivity, and effective merchandise presentation on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Partner with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when concerns should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide performance feedback and issue updates.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties in the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.