DSW Associate Store Manager

Designer Brands Inc.•Ocala, FL

12d

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory operations to drive sales and results. Working with the management team, the role helps establish and carry out daily, weekly, and monthly priorities, including merchandise placement, fulfillment, store recovery, policy compliance, asset protection, and opening and closing the store. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests or feedback, maintains store standards, and communicates progress toward metric-based goals. The role supports inventory and omni processes, including freight receipt, product placement, markdowns, mark out of stock, Charge/Send, and Buy Online Pick Up In Store. It also helps maintain a safe store environment, operating equipment, staffing and labor deliverables, associate relations, recruiting, onboarding, training, and team development. Other duties may be assigned by the Store Manager and/or Co-Manager.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and improve store results.
Use inventory reports to increase sales, productivity, and the effectiveness of merchandise presentations.
Execute processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to understand and ensure compliance with policies and procedures.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates.
Check equipment regularly and report operating issues to the Store Manager.
Ensure associates can resolve customer concerns and know when to escalate them to the Store Manager.
Support the Store Manager with timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters; provide performance feedback and communicate associate relations issues for follow-up.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.