DSW Associate Store Manager

Designer Brands Inc.•North Olmsted, OH

About The Position

The DSW Associate Store Manager supports and performs store-management functions alongside the store management team. The role focuses on customer service, merchandising, omni activities, inventory actions, and driving sales and results. The Associate Store Manager partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, assigned projects, and opening and closing the store. The role models and coaches Customer Experience Leader behaviors to improve the in-store customer experience and achieve store goals and KPIs. It maintains store standards, oversees daily opening and closing tasks, communicates action plans, reviews business metrics, and uses inventory reports to improve productivity and merchandise presentations. It also supports audits, donations, transfers, mismates, damages, freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. The Associate Store Manager helps ensure a safe environment and functional equipment, supports the Store Manager with labor and timekeeping activities, and provides feedback on associate performance and relations matters. The position also helps develop, recognize, recruit, interview, and onboard store associates, and may perform or delegate other store duties as assigned.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond promptly to customer and associate requests and feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales and improve productivity and merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to understand and ensure compliance with company policies and procedures.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Equip associates to resolve customer concerns and understand when to escalate issues to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and issues.
Recognize the store team using company recognition tools.
Support store-team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties and other duties assigned by the Store Manager and/or Co-Manager.