DSW Associate Store Manager

Designer Brands•GREENFIELD, WI

19d

About The Position

The DSW Associate Store Manager supports and performs customer service, merchandising, omni activities, and inventory-related functions alongside store management to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing activities. The Associate Store Manager helps deliver a consistent, positive customer experience by modeling and coaching Customer Experience Leader behaviors, responding promptly to customer and associate requests, maintaining store standards, and ensuring daily tasks are completed. The role supports sales and operational goals by reviewing performance metrics, using inventory reports to improve productivity and merchandising, and overseeing inventory processes and in-store omni services. The position also supports a safe store environment, equipment checks, labor and timekeeping activities, associate relations, recruiting, onboarding, training, coaching, feedback, and recognition. The Associate Store Manager may perform or delegate other store associate duties and carries out additional tasks assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum 2 years of management experience.
Minimum high school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work with tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, maximize productivity, and improve sales-floor merchandise presentations.
Ensure execution of audits, donations, transfers, mismates, damages, and related processes.
Work with the Store Manager to understand and ensure compliance with company policies and procedures.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit supply needs for successful business operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Ensure associates can resolve customer concerns and know when to escalate them to the Store Manager.
Support the Store Manager with associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters; provide feedback on associate performance and communicate associate relations issues for follow-up.
Recognize store team members using company recognition tools.
Support store team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties in the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.