DSW Associate Store Manager

Designer Brands•Boston, MA

About The Position

The DSW Associate Store Manager supports and performs store management functions alongside the management team, including customer service, merchandising, omni activities, and inventory-related actions to drive sales and results. The role partners with store management to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, assigned projects, and opening and closing activities. The Associate Store Manager helps deliver a positive customer experience by modeling and coaching customer experience behaviors, responding promptly to customer and associate feedback, maintaining store standards, and ensuring daily tasks are completed. The position supports sales and operational goals by communicating progress against metrics, using inventory reports to improve productivity and presentations, and following processes for audits, donations, transfers, mismates, and damages. The role sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. It also supports safe store operations, equipment reporting, associate timekeeping and labor deliverables, associate relations, team development, recruiting, interviewing, and onboarding. The Associate Store Manager may perform or delegate other store duties and completes other duties assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associate behaviors to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with urgency and maintain positive customer experiences and DSW store standards.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review and communicate action plans so tasks are completed throughout the day, week, and month.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales, productivity, and effective merchandise presentations.
Ensure execution of processes related to audits, donations, transfers, mismates, damages, and other inventory matters.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for successful store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Ensure associates can resolve customer concerns and know when to escalate issues to the Store Manager.
Support associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters and provide performance feedback and issue updates.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.