DSW Associate Store Manager

Designer Brands Inc.•Franklin, TN

27d

About The Position

The DSW Associate Store Manager supports and performs store-management functions across customer service, merchandising, omni activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects. Responsibilities include supporting opening and closing the store. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate feedback, and helps maintain store standards. The role reviews and communicates action plans, monitors progress toward metric-based goals, and uses inventory reports to improve sales and merchandise presentation. It also supports inventory and omni processes, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. The position helps ensure a safe store environment, reports equipment issues, supports customer concern resolution, and assists the Store Manager with timekeeping, scheduling, forecasting, payroll, and associate relations. It contributes to team development through training, coaching, feedback, recognition, and motivation, and assists with recruiting, interviewing, and onboarding. The role may also perform other associate duties and other tasks assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum 2 years of management experience.
High school graduation or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college education preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to meet store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure daily, weekly, and monthly tasks are completed.
Review, understand, and communicate progress toward metric-based goals.
Use inventory reports to increase sales and improve productivity and merchandise presentation.
Ensure processes for audits, donations, transfers, mismates, and damages are executed.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities such as freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates.
Ensure equipment is in good operating condition and report issues to the Store Manager.
Help associates resolve customer concerns and identify when to escalate issues to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance and relations issues.
Recognize the store team using company recognition tools.
Support team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties and perform other duties assigned by the Store Manager and/or Co-Manager.