DSW Associate Store Manager

Designer Brands•Duluth, MN

10d

About The Position

The DSW Associate Store Manager supports and performs customer service, merchandising, omni activities, and inventory-related work alongside store management to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, associate policy compliance, asset protection, assigned projects, and opening and closing the store. The Associate Store Manager helps deliver a positive customer experience by modeling and coaching Customer Experience Leader behaviors, responding promptly to customer and associate requests or feedback, and maintaining store standards. The role supports daily store operations, reviews and communicates action plans, tracks progress toward metric-based goals, and uses inventory reports to improve productivity and sales-floor presentations. The role sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. It also supports safe store operations, associate timekeeping and labor deliverables, associate relations, team development, recruiting, interviewing, and onboarding. The Associate Store Manager may perform or delegate other store duties and performs additional duties as assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum 2 years of management experience.
Minimum high school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with urgency and maintain DSW store standards.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance; communicate action plans and ensure tasks are completed.
Review, understand, and communicate progress toward daily, weekly, and monthly metric-based goals.
Use inventory reports to maximize productivity and merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates; report equipment issues to the Store Manager.
Help associates resolve customer concerns and identify when issues should be escalated to the Store Manager.
Support the Store Manager with associate timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters; provide feedback on associate performance and communicate associate relations issues for follow-up.
Recognize the store team using company recognition tools.
Support store-team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties within the store.
Perform other duties assigned by the Store Manager and/or Co-Manager.