DRUG-GEN MDSE/CLERK

The Kroger Co.•Indianapolis, IN

16h

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role supports customers with product information, recommendations, samples, and information about Drug GM specials. It also involves reviewing sell-by dates, labeling, stocking, and taking inventory of merchandise; reporting ordering and shipping discrepancies; staying current with advertisements; and supporting department safety, equipment maintenance, and incident reporting. The clerk must work cooperatively in a fast-paced environment, manage conflict constructively, act with honesty and integrity, follow directions, seek assistance when needed, and support minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Responsibilities

Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Offer samples to help customers discover products or items they ask about.
Inform customers about Drug GM specials.
Recommend Drug GM items to help customers find products they want and need.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude and stay current with present, future, seasonal, and special advertisements.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.