Drug-Gen Mdse/Clerk

Kroger•Mesa, AZ

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, respond to customer questions, and make product suggestions.
Offer product samples to help customers discover new items or products they ask about.
Inform customers about Drug GM specials and recommend items to help them find the products they want and need.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product-ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, other issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.