Drug-Gen Mdse/Clerk

Kroger•Englewood, CO

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves answering customers’ questions, maintaining knowledge of department products, offering samples, informing customers about specials, and recommending items. It also includes reviewing sell-by dates; labeling, stocking, and taking inventory of merchandise; reporting ordering and shipping discrepancies; staying current with advertisements; and supporting safety, equipment maintenance, and incident reporting. The position requires cooperative work in a fast-paced, sometimes stressful environment and support for customers and community members with varied needs. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and store.
Maintain product knowledge and respond to questions or make product suggestions.
Offer product samples and inform customers about Drug GM specials.
Recommend Drug GM items to customers to help meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Encourage associates to deliver excellent customer service.