Drug-Gen Mdse/Clerk

Kroger•Burien, WA

12d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position involves helping customers with product questions and recommendations, maintaining product knowledge, offering samples, informing customers about specials, and ensuring merchandise is properly labeled, stocked, inventoried, and within sell-by dates. The clerk also supports department operations by reporting ordering and shipping discrepancies, maintaining awareness of advertisements, following safety procedures, inspecting equipment, and notifying management of accidents, hazards, repairs, or illegal activity. The role requires cooperative, honest, and effective conduct in a fast-paced and sometimes stressful environment, including providing support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Offer samples to help customers discover products or try items they ask about.
Inform customers of Drug GM specials and recommend items that meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.