DRUG-GEN MDSE/CLERK

The Kroger Co.•West Hollywood, CA

6d•$20 - $25

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes helping customers with product questions and recommendations, keeping department merchandise labeled, stocked, and inventoried, reviewing sell-by dates, and staying current on advertisements and specials. The employee supports safety and maintenance procedures, reports accidents and other concerns to management, and works cooperatively in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and store.
Gain and maintain product knowledge and respond to questions or suggest products.
Offer product samples to help customers discover items or products they inquire about.
Inform customers about Drug GM specials.
Recommend Drug GM items to customers based on their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.