DRUG-GEN MDSE/CLERK

The Kroger Co. • Hillsboro, OR

18d

About The Position

The Drug-GM Merchandise Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and monitors established quality-assurance standards. The clerk embraces the Customer 1st strategy and encourages excellent customer service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position involves assisting customers with product questions and recommendations, sharing information about specials, and offering product samples. It also includes labeling, stocking, and taking inventory of merchandise; reviewing sell-by dates; and reporting ordering or shipping discrepancies. The clerk helps maintain a safe workplace, reports accidents and safety concerns, and inspects equipment for maintenance needs. The role requires cooperation in a fast-paced environment, constructive conflict management, integrity, and following directions. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

• Retail experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
• Learn about department products and respond to questions or make product suggestions.
• Offer product samples to help customers discover items or products they ask about.
• Inform customers about Drug GM specials and recommend items to meet their needs.
• Review sell-by dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and stay current on current, future, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate manager of repair needs.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan terms.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed