DRUG-GEN MDSE/CLERK

The Kroger Co.•Fruita, CO

21d

About The Position

The Drug-GM Merchandise Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports department sales and profit goals, monitors quality assurance standards, and encourages excellent customer service in keeping with the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer samples to help customers discover products.
Inform customers about Drug GM specials and recommend items that meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.