DRUG-GEN MDSE/CLERK

The Kroger Co.•Bend, OR

18d

About The Position

The Drug-GM Merchandise Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean, welcoming environment. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety, and encourages excellent customer service.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Learn about department products to answer questions and make suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers about Drug GM specials.
Recommend Drug GM items that meet customers’ needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude.
Stay informed about current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.