DRUG-GEN MDSE/CLERK

The Kroger Co.•Sterling Heights, MI

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves answering customer questions and making product suggestions, offering samples, sharing information about department specials, and helping customers find the products they want and need. It also includes reviewing sell-by dates, labeling and stocking merchandise, maintaining inventory, and reporting ordering or shipping discrepancies. The clerk supports safety and equipment-maintenance practices, reports accidents and safety risks, and works cooperatively in a fast-paced environment. The position may include direct interaction with minors, individuals with special needs, and older adults.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Offer product samples to help customers discover products or items they ask about.
Inform customers about Drug GM specials.
Recommend Drug GM items that meet customers’ needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.