DRUG-GEN MDSE/CLERK

The Kroger Co.•Cumming, GA

10d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves assisting customers with product questions and recommendations, keeping department merchandise stocked, labeled, and inventoried, and maintaining awareness of product dates, specials, and advertisements. The employee also reinforces safety procedures, reports issues and accidents, and works cooperatively in a fast-paced environment. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make suggestions.
Offer product samples to help customers discover items or products they inquire about.
Inform customers of Drug GM specials.
Recommend Drug GM items to customers to help them get the products they want and need.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.