Drug-Gen Mdse/Lead Clerk

Kroger•Pewaukee, WI

About The Position

The Drug-Gen Mdse/Lead Clerk supports the day-to-day operations of the Drug GM department and directs and supervises its functions, duties, and activities. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to provide excellent service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk helps develop and execute department business and promotional plans, set performance goals, schedule and develop associates, and manage inventory, pricing, merchandising, and expenses. The role also assists customers with product questions and recommendations, communicates promotions, and reinforces workplace safety and compliance.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent.
Management experience.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust, respect, and teamwork among associates, and communicate relevant company, department, and job information.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Provide a welcoming customer experience by answering questions about products sold in the department and store.
Maintain product knowledge, answer customer questions, make suggestions, offer samples, and inform customers about Drug GM specials.
Develop and implement a department business plan and create sales promotions in partnership with store management.
Educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses and maintain awareness of inventory and stocking conditions, noting discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.