DRUG-GEN MDSE/LEAD CLERK

The Kroger Co.•Garden City, ID

About The Position

The Drug-GM MDSE/Lead Clerk directs and supervises the functions, duties, and activities of the Drug GM department while supporting its day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, and supporting the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position leads and develops associates, manages department scheduling and performance goals, and works with store management on business plans and sales promotions. It also oversees merchandising, pricing, inventory, stocking, expense control, and promotional activities. The clerk helps customers with product questions and suggestions, informs them about specials, and supports customers who are minors, individuals with special needs, and older adults. The role requires compliance with applicable laws and company guidelines, as well as attention to workplace safety and equipment maintenance.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or suggest products.
Offer product samples to help customers discover new products or items they ask about.
Inform customers of Drug GM specials.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.