DRUG-GEN MDSE/LEAD CLERK

The Kroger Co.•San Clemente, CA

About The Position

The Drug-GM MDSE/Lead Clerk directs and supervises the functions, duties, and activities of the Drug GM department while supporting day-to-day operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to provide excellent customer service in line with the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing associates, managing schedules and department performance, supporting merchandising and promotions, monitoring inventory and expenses, and ensuring compliance with applicable laws and company guidelines. The clerk assists customers with product questions and recommendations and helps maintain a welcoming store environment. The role requires cooperation in a fast-paced, sometimes stressful environment and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates, promote teamwork, set performance goals, and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours; train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering questions about products, making suggestions, and sharing information about Drug GM specials.
Maintain knowledge of department products and the store layout; offer product samples to help customers discover products.
Develop and implement a department business plan and sales promotions in partnership with store management.
Educate associates about current, upcoming, and special in-store promotions; implement the department’s promotional plan and stay current on advertisements.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses and maintain awareness of inventory and stocking conditions, noting discrepancies.
Schedule and carry out daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of repair needs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Manage conflict reasonably and cooperatively, act honestly with customer and business information, and follow directions or seek assistance to resolve issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.