Drug-Gen Mdse/Lead Clerk

Kroger•Hales Corners, WI

About The Position

The Drug-Gen Mdse/Lead Clerk directs and supervises the Drug GM department’s functions, duties, and activities while supporting day-to-day operations. The role focuses on creating an exceptional customer experience and maintaining a safe, clean environment that encourages customers to return. The clerk embraces the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing department performance and scheduling, implementing business and promotional plans, maintaining inventory and pricing, and ensuring compliance with company guidelines and applicable laws. The clerk also assists customers with product questions and suggestions, helps associates deliver excellent service, and reports safety concerns, accidents, equipment issues, and suspected illegal activity.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed to resolve customer and business issues.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Second language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward company and store goals.
Establish department performance goals and empower associates to meet or exceed them.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering product questions, making suggestions, offering samples, and informing them about Drug GM specials.
Develop and implement a department business plan and create sales promotions in partnership with store management.
Educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor; implement the department’s period promotional plan; and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and suspected illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.