Drug-Gen Mdse/Lead Clerk

Kroger•San Pedro, CA

11d

About The Position

The Drug-Gen Mdse/Lead Clerk directs and supervises the functions and activities of the Drug GM department while supporting its day-to-day operations. The role focuses on providing exceptional customer service, maintaining a safe and clean environment, and helping associates deliver a welcoming customer experience. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department planning and performance, including setting goals, scheduling, training associates, monitoring expenses and inventory, coordinating promotions and price changes, and supervising inventory processes. It also involves answering customer questions, sharing product knowledge and suggestions, informing customers about specials, and reinforcing safety and operational procedures. The employee must be able to perform the position’s essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Second-language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward store goals.
Establish department performance goals and empower associates to meet or exceed them.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain product knowledge, answer questions, make suggestions, offer samples, and inform customers about Drug GM specials.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products for customers.
Create and execute sales promotions with store management; inform and educate associates about current, upcoming, and special promotions, especially those affecting Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current on present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide direct support and assistance to minors, individuals with special needs, and/or older adults.