DRUG-GEN MDSE/LEAD CLERK

The Kroger Co.•Kenosha, WI

About The Position

The Drug-GM MDSE/Lead Clerk directs and supervises the functions, duties, and activities of the Drug GM department while supporting its day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, supporting associates, and advancing the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes department planning and execution, associate scheduling, training and development, inventory and stocking oversight, promotional activity, expense monitoring, and compliance with applicable laws and company guidelines. The clerk also assists customers with product questions and suggestions, informs them about specials, and helps maintain a welcoming store environment. The role requires cooperation in a fast-paced and sometimes stressful environment, sound judgment in handling customer and business information, and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Comply with local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering product questions and assisting them throughout the store.
Maintain knowledge of department products, answer questions, and make product suggestions.
Offer product samples to help customers discover products they ask about or may be interested in.
Inform customers of Drug GM specials.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.