DriveUp&Go Supervisor

Albertsons Companies•Sun City West, AZ

6d•Onsite

About The Position

The DriveUp&Go Supervisor leads the online grocery selection process and supervises DriveUp&Go employees to support timely, accurate order fulfillment and a positive customer experience. The role trains shoppers on equipment use, proper selection and handling of perishable items, customer service, and company procedures. It also supports Store Management through employee coaching, productivity oversight, reporting, and process improvement. The posting additionally includes duties and requirements for File Maintenance, including maintaining accurate pricing and product records, researching scanning issues, conducting audits, and operating related equipment. The work takes place in a temperature-controlled store environment. The position is safety-sensitive, and scheduled hours may vary; the posting states that work may be required in the early morning, on weekends, and on holidays.

Requirements

Strong customer service skills and an understanding of customer satisfaction, with the goal of creating a positive Albertsons.com customer experience.
Good leadership skills and the ability to influence, motivate, and work through others to achieve results.
Good verbal and written communication skills, teamwork, and interpersonal skills, including effective communication with management teams.
Basic computer skills; ability to operate computers and related equipment.
Ability to work independently in a fast-paced environment and handle administrative duties with accuracy, attention, and mental alertness despite frequent interruptions.
Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods; File Maintenance duties also require frequent twisting and turning, manual dexterity, eye-hand coordination, and balance.
Ability to lift and maneuver objects weighing up to approximately 50 pounds; File Maintenance duties may also involve pushing and pulling fully loaded hand trucks, six-wheel carts, and pallet jacks.
Ability to be friendly, courteous, tactful, and composed with customers and coworkers; good organizational skills, dependability, and follow-through.
Ability to implement emergency procedures related to equipment and software malfunctions; flexibility to learn and adjust to equipment and software changes.
Ability to learn and memorize information including PLU codes, product locations, equipment and computer procedures, emergency procedures, and company policies and procedures; basic mathematics skills.
Ability to work early mornings, weekends, and holidays; good attendance is required.
Ability to work around potential hazards associated with equipment and work aids used to complete job duties.

Nice To Haves

Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook, are highly desirable.

Responsibilities

Supervise the team of DriveUp&Go employees and support Store Management in managing and coaching them.
Train shoppers on DriveUp&Go equipment, proper shopping of perishable items, customer service, and company procedures and guidelines.
Assist e-commerce shoppers with substitutions, problems, and customer questions.
Manage shopper productivity, out-of-stocks, on-time order fulfillment, and the speed with which orders reach customers’ cars.
Provide timely reports and information to Store Management to support proactive decisions and continuous process improvement.
Select and collate products for online grocery orders.
Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
Perform daily site workbench functions and maintain required paperwork.
Conduct periodic shopper audits to verify procedural compliance.
Assist customers on the sales floor and ensure department personnel comply with company rules and regulations.
Champion customer service programs and maintain an atmosphere of friendly, courteous service and accurate pricing.
Maintain pricing and pricing documentation, scan descriptions, item modifiers, price changes, tags, signs, and bonus-buy signage.
Research and correct scanning and pricing issues, including missing or damaged tags, discontinued items, new-item discrepancies, and not-on-file or hard-to-scan UPC codes.
Conduct scanning audits; justify Exception Report entries; review Duplicate Reports and correct problems.
Check Produce Shelf pricing and PLUs monthly, implement scan give-away procedures, and maintain price-accuracy guarantee signs.
Maintain point-of-sale equipment and implement emergency procedures as needed; back up computerized returned-check files and maintain a current UPC/PLU backup file.
Operate related equipment, including computers, scan audit devices, and check stand equipment; occasionally operate hand trucks, six-wheel carts, and pallet jacks.
Perform occasional checking, stocking, and training duties; stack, price, mark, face, and rotate merchandise while preventing shrink, damage, spoilage, and sale of out-of-code products.
Perform duties safely, accurately, honestly, and with integrity; maintain a clean and safe work environment, including the computer/data file room and equipment.
Perform other necessary and required duties.