DriveUp&Go Supervisor

Albertsons•Sun City West, AZ

About The Position

The DriveUp&Go Supervisor leads the online order selection process to ensure orders are completed accurately and on time. The role trains shoppers on Drive Up & Go equipment, proper selection of perishable items, customer service, and company procedures and guidelines. The supervisor also supports Store Management in coaching and managing employees, maintains process quality and compliance, and helps customers on the sales floor.

Requirements

Strong customer service skills.
Good leadership skills and ability to influence others’ work.
Ability to motivate and work through others to achieve desired results.
Good verbal and written communication skills.
Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
Basic computer skills.
Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
Ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.

Nice To Haves

Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook, are highly desirable.
Good understanding of customer satisfaction, with the goal of creating a wonderful experience for the Albertsons.com customer.

Responsibilities

Supervise the team of Drive Up & Go employees.
Assist e-commerce shoppers with substitutions, problems, and customer questions.
Support Store Management in managing and coaching Drive Up & Go employees.
Manage shopper productivity, out-of-stocks, on-time filling, and the speed of getting orders to customers’ cars.
Provide timely reports and information to Store Management to support proactive decisions and continuous process improvement.
Select and collate products for online grocery orders.
Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
Perform daily site workbench functions and maintain necessary paperwork.
Conduct periodic shopper audits to ensure procedures are followed.
Help customers on the sales floor.
Ensure department personnel comply with company rules and regulations.
Train shoppers on Drive Up & Go equipment, proper shopping of perishable items, customer service, and company procedures and guidelines.