DriveUp&Go Supervisor

Albertsons Companies•Las Vegas, NV

About The Position

The DriveUp&Go Supervisor leads the online order selection process to support timely and accurate order fulfillment. The role trains shoppers on Drive Up & Go equipment, selecting perishable items, customer service, and company procedures. It supervises and coaches team members, monitors productivity and order execution, provides reporting to Store Management, and helps customers on the sales floor. The position also performs daily workbench tasks, maintains paperwork, conducts shopper audits, and ensures department personnel comply with company rules and regulations.

Requirements

Strong customer service skills.
Good leadership skills and the ability to influence, motivate, and work through others to achieve results.
Good verbal and written communication skills.
Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
Basic computer skills.
Understanding of customer satisfaction, with a focus on creating a positive experience for Albertsons.com customers.
Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
Analytical ability to handle administrative duties and mental alertness to complete work accurately and safely.
Ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.

Nice To Haves

Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook, are highly desirable.

Responsibilities

Supervise the Drive Up & Go team.
Assist e-commerce shoppers with substitutions, problems, and customer questions.
Support Store Management in managing and coaching Drive Up & Go employees.
Manage shopper productivity, out-of-stocks, on-time picking, and the speed of order delivery to customers’ cars.
Provide timely reports and information to Store Management to support proactive decisions and continuous process improvement.
Select and collate products for online grocery orders.
Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
Perform daily site workbench functions and maintain necessary paperwork.
Conduct periodic shopper audits to verify procedural follow-through.
Help customers on the sales floor.
Ensure department personnel comply with company rules and regulations.
Train shoppers on Drive Up & Go equipment, proper selection of perishable items, customer service, and company procedures and guidelines.