DriveUp&Go Supervisor
About The Position
The DriveUp&Go Supervisor leads the online order selection process to support accurate, on-time order fulfillment. The role trains shoppers on Drive Up & Go equipment, proper selection and handling of perishable items, customer service, and company procedures. The supervisor oversees employees, supports Store Management with coaching and performance management, and helps maintain customer satisfaction and operational standards. The position also involves selecting and assembling online grocery orders, checking perishable products for quality, dates, temperature, and proper bagging, completing daily site workbench functions and paperwork, conducting shopper audits, assisting customers on the sales floor, and ensuring department personnel comply with company rules and regulations.
Requirements
- Strong customer service skills.
- Good leadership skills and the ability to influence, motivate, and work through others to achieve results.
- Good verbal and written communication skills.
- Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
- Basic computer skills.
- Understanding of customer satisfaction, with the goal of creating a positive Albertsons.com customer experience.
- Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
- Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
- Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
- Ability to concentrate and deal with frequent interruptions.
- Willingness to work independently in a fast-paced environment.
Nice To Haves
- Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook.
Responsibilities
- Supervise the team of Drive Up & Go employees.
- Assist e-commerce shoppers with substitutions, problems, and customer questions.
- Support Store Management in managing and coaching Drive Up & Go employees.
- Manage shopper productivity, out-of-stocks, on-time fulfillment, and the speed of orders reaching customers’ cars.
- Provide timely reports and information to Store Management to support proactive decisions and continuous process improvement.
- Select and collate products for online grocery orders.
- Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
- Perform daily site workbench functions and maintain necessary paperwork.
- Conduct periodic shopper audits to ensure procedures are followed.
- Help customers on the sales floor.
- Ensure department personnel comply with Company rules and regulations.
- Train shoppers on Drive Up & Go equipment, perishable-item shopping, customer service, and company procedures and guidelines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
