DriveUp&Go Supervisor
About The Position
The DriveUp&Go Supervisor leads the online order selection process to support accurate, on-time order execution. The role trains shoppers on Drive Up & Go equipment, proper selection and handling of perishable items, customer service, and company procedures. It supervises and coaches Drive Up & Go employees, supports store management, monitors shopper productivity and order fulfillment, and helps ensure customers receive a positive online grocery experience. The supervisor also performs daily site workbench functions, maintains paperwork, conducts shopper audits, assists customers on the sales floor, and ensures department personnel comply with company rules and regulations.
Requirements
- Strong customer service skills.
- Good leadership skills and the ability to influence, motivate, and work through others to achieve results.
- Good verbal and written communication skills.
- Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
- Basic computer skills.
- Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
- Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
- Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
- Ability to concentrate and deal with frequent interruptions.
- Willingness to work independently in a fast-paced environment.
Nice To Haves
- Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook.
- A good understanding of customer satisfaction and the goal of creating a positive experience for Albertsons.com customers.
Responsibilities
- Supervise the team of Drive Up & Go employees.
- Train shoppers on Drive Up & Go equipment, proper shopping of perishable items, customer service, and company procedures and guidelines.
- Assist e-commerce shoppers with substitutions, problems, and customer questions.
- Support Store Management in managing and coaching Drive Up & Go employees.
- Manage shopper productivity, out-of-stocks, on-time tilling, and the speed of delivering orders to customers’ cars.
- Provide timely reports and information to Store Management to support proactive decisions and continuous process improvement.
- Select and collate products for online grocery orders.
- Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
- Perform daily site workbench functions and maintain necessary paperwork.
- Conduct periodic shopper audits to ensure procedures are followed.
- Help customers on the sales floor.
- Ensure department personnel comply with company rules and regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
